Noted: A study conducted by the Wisconsin School of Business found that increased use of e-visits might have unintended consequences.
“Our study shows that giving patients email-like e-visit access to their doctors, does not reduce the patients’ use of office or phone visits,” said Hessam Bavafa, study author and Assistant Professor of Operations and Information Management. “In fact, we find that e-visits lead to more office visits without obvious improvements in patient health. We also found that doctors accepted fewer new patients after they started using e-visits.”