Many organizations talk a good game about interpersonal skills, influence and collaboration, but when it comes right down to it, there’s a pretty clear chain of command that runs right down the middle.
As director of the Division of Information Technology (DoIT) at the University of Wisconsin-Madison, Annie Stunden manages 500 staff. But because there are at least that many more staff with IT responsibilities in other departments on campus, a traditional chain of command doesn’t exist.