A fan may feel a sense of empowerment, as if he has the right to act on his emotions, said Susan Riseling, the chief of police at the University of Wisconsin and co-presenter of the audio conference, “Better Fan Behavior: Interventions That Work.”
“If today’s fans are looking for empowerment, then maybe we should give them some,” she said. “We can encourage them to police themselves and report bad behavior. It may be the best way to reverse the trend.”