Noted: In a 2011 study, researchers at the University of Wisconsin-Madison compared the impact of enhanced, high-empathy medical care with what they called “standard care.” When patients with colds rated their care “perfect in empathy” they had shorter and less serious illness than peers who rated their care less than perfect, an indication that even the perception of empathy makes a difference.
Moreover, the body’s own chemistry reflected the difference in care. Patients who perceived their care to be high in empathy showed higher levels of neutrophils ― a type of white blood cell that fights infections ― than those given standard care.
The difference between the standard and the more empathetic care affected the doctors, too.
“When they pulled the card to provide standard care, they felt terrible. When they pulled the enhanced care card, they felt great,” said David Rakel, lead author of the study and chairman of the department of family medicine and community health at the University of Wisconsin School of Medicine and Public Health. The study was published in the journal Patient Education and Counseling.