The dispatcher accused of mishandling a 911 call from a slain college student’s cell phone had sent an e-mail to the 911 Center director suggesting that equipment problems might have been to blame.
Dispatcher Rita Gahagan had said she didn’t know why she didn’t hear a scream on the 911 call from Brittany Zimmermann in April.
“If I heard the initial ‘scream,’ it didn’t register as a scream,” Gahagan said during a personnel interview in April.