MADISON, Wis. — Dane County officials planned to offer apologies to the family of a slain University of Wisconsin-Madison student after revelations last week that a 911 call from the victim’s phone was apparently mishandled.
On Monday, Dane County Board of Supervisors Chairman Scott McDonell said he believes a mistake was made at the 911 Center and apologized. Dane County Executive Kathleen Falk has also drafted some letters of apology to Brittany Zimmermann’s family and fiancé, according to a spokesman.
The apologies follow last week’s news that the Dane County 911 Center received a call from 21-year-old Zimmermann’s cell phone on the day she was killed in early April. However, a 911 dispatcher hung up on the call after apparently hearing nothing and then failed to call back, which violates 911 protocols. Police officers were never sent to investigate.