A former dispatcher who answered a 911 call from Brittany Zimmermann’s cell phone before she was allegedly stabbed to death in her West Doty Street apartment committed two different procedural errors in handling the call, according to Dane County Executive Kathleen Falk.
The dispatcher — who has 20-years of experience and is described by Falk as “a seasoned veteran with a good work record” — did not alert law enforcement of Zimmermann’s call nor did she call back to Zimmerman’s phone after being disconnected. Both inactions violate 911 Center policy.
However, even if protocol had been followed, Falk said she doesn’t believe police could have responded in time to save the 21-year-old UW-Madison student.