Noted: Unanswered or deflected questions. “I don?t know, but I will find out” is an acceptable response?but not regularly, and you shouldn?t get the feeling there?s something to hide. “If staff are evasive with your questions, unable to answer your questions, or refuse to discuss your loved one?s care with you, this is a big red flag that care may be suboptimal,” says Amy Jo Haavisto Kind, an assistant professor in geriatrics at the University of Wisconsin School of Medicine and Public Health.
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