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‘A welcoming place for all’: The city of Madison has been on a years-long journey to make its workplaces more inclusive

“We know very little if (trainings) are effective at all. We don’t even know how long they last if they are effective, but we don’t even know if they’re effective,” said Markus Brauer, a professor of psychology at the University of Wisconsin-Madison. As a social psychologist, Brauer studies the social aspects of human behavior with a focus on diversity-related issues. Brauer’s research has centered on developing and testing interventions aimed at changing people’s behaviors in a variety of domains, including diversity, and his work has led him to a simple conclusion: many pro-diversity initiatives don’t work. Poorly done diversity training can do more harm than good.