In the never ending battle for customers, Wisconsin?s largest telecom providers are touting their investment in new equipment as the number of official consumer complaints are falling. Fewer complaints are a bit of a surprise to Barry Orton, a professor of telecommunications at UW-Madison. He maintains it?s more difficult than ever to tell what companies are doing following the telecom reform bill passed here in 2007. Orton speculates that consumers today may have become numb to problems or simply change providers rather than filing a complaint. He also admits it?s possible companies are actually providing better service.
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