In addition to the cost of a monthly internet subscription, other barriers exist for households that have the internet infrastructure but don’t connect. Task force member Gail Huycke said barriers include a lack of digital literacy, not knowing how to use the technology, poor reliability and fear.
Huycke is a professor of practice and broadband specialist with the University of Wisconsin-Madison, Division of Extension. As part of the Connected Aging Communities initiative, she worked with seniors on using the internet and found people over age 65 are the most likely to be disconnected.